BMC Software
 

Learning Path: BMC Remedy AR System 7.x

BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiencies in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. BMC Remedy AR System is compatible with existing IT infrastructures and includes intuitive integration capabilities, including support for Web Services.

BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

Administrators / Developers / Managers

Target Audience: Administrators

This learning path is designed for administrators who:

  • Maintain and configure the BMC Remedy AR System server
  • Modify existing workflow or build additional workflow on a limited basis
Required Courses Select Region to Register
BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 3 Americas  EMEA  Asia Pacific
Recommended Courses Select Region to Register
BMC  Remedy AR System 7.x: Performance Tuning and Troubleshooting Americas  EMEA  Asia Pacific
BMC Remedy AR System 5.x: Administering Email Engine (WBT) Americas  EMEA  Asia Pacific
Web Services: Introduction (WebCast) Americas  EMEA  Asia Pacific
Crystal Reports: Integrating into the AR System (WBT) Americas  EMEA  Asia Pacific

 

Target Audience: Developers

This learning path is designed for developers who:

  • Design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business
Required Courses Select Region to Register
BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 3 Americas  EMEA  Asia Pacific
BMC  Remedy AR System 7.x: Application Requirements Analysis, Design & Development Americas  EMEA  Asia Pacific
BMC  Remedy AR System 7.x: Performance Tuning and Troubleshooting Americas  EMEA  Asia Pacific
Recommended Courses Select Region to Register
Distributed Server Option: Administering (WebCast) Americas  EMEA  Asia Pacific
BMC Remedy AR System 5.x: Administering Email Engine (WBT) Americas  EMEA  Asia Pacific
Web Services: Introduction (WebCast) Americas  EMEA  Asia Pacific
Crystal Reports: Integrating into the AR System (WBT) Americas  EMEA  Asia Pacific

 

Target Audience: Managers

This learning path is designed for managers who:

  • Oversee the usage and implementation of BMC Remedy AR System applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager or supervisor
Required Courses Select Region to Register
BMC Remedy AR System 7.x: Administering - Part 1 (WBT) Americas  EMEA  Asia Pacific

 

Download the pdf for this learning path.



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