IT Service Support Demo Center Watch BMC solution consultants demonstrate our products. Learn about BMC solutions for IT Service Support by viewing the recorded webinars below. Each webinar provides a detailed demonstration of product features and an overview of the IT issues they address.  We also present live webinars each week where you can ask questions and interact with our knowledgeable Solution Consultants. Upcoming Events BMC Service Desk Express Demonstration Automate and improve your service management processes with BMC Service Desk Express Suite (formerly Magic Service Desk). An easy to implement, easy to use service support solution developed specifically to meet the needs of midsize business. Join us for an in depth service desk demonstration and learn more. Date: Thursday, May 8, 2008 Time: 11 a.m. (CDT) Register Now     BMC ITSM Express BMC ITSM Express is a modular solution that integrates our industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. This unique offering gives you the flexibility to buy what you need and when you need it. It offers out-of-the-box integration between BMC Service Desk Express Suite and other BMC ITSM Express products to deliver “proactive” service management through the resulting synergy. Unlike other competitors who depend on third party solutions, BMC ITSM Express comprises of all indigenous components. Date: Thursday, May 15, 2008 Time: 11 a.m. (CDT) Register Now     Recorded Web Events Title Date Duration Managing IT Change with Service Desk Express Change Management Gartner estimates that up to 80% of the issues handled by the Service Desk are the direct result of unplanned and undocumented changes in the environment. Learn how BMC Service Desk Express can help you avoid this scenario by giving you the ability to easily capture, assess, approve, and even automate these changes within your organization. February 14, 2008 51 minutes What’s New in BMC Service Desk Express Suite 9.6 Join us for this overview of the latest release of Service Desk Express and Service Desk Express Client Services. This version further simplifies the product through various UI and functionality improvements, reduces risk through improved security and increases ability to diagnose and resolve administrative issues. The upgraded BMC Service Desk Express Client Services enhances the quality of the end user experience and helps you further reduce the cost of your support operations. February 12, 2008 1 hour Roadmap for Implementing IT Infrastructure Library Do you need a roadmap for implementing IT Infrastructure Library (ITIL®) processes quickly? Do you find you don't have the personnel or budget to develop detailed processes in-house? Are you already using BMC Service Desk Express Suite in your organization? With BMC Alignability for BMC Service Desk Express, you benefit from a model that combines the learning from more than 100 service management implementations in more than 30 countries. December 13, 2007 39 minutes BMC Remedy Service Desk Self Running Demo BMC Remedy Service Desk, the industry-leading, best practice incident and problem management application, is helping thousands of customers overcome obstacles that limit their ability to respond quickly and efficiently to conditions that disrupt critical services. This ITIL based workflow solution can cost-effectively reduce the number of incidents handled, improve resolution times and prevent future incidents from occurring, while improving your IT efficiency. Watch this self running demo for a complete overview. December, 2007 Demystifying ITIL Version 3 The most widely deployed IT best-practice framework is the IT Infrastructure Library (ITIL®). ITIL has evolved from a recommended best practice to a global industry footprint used by thousands of companies worldwide to successfully align IT services with business requirements. Understand how ITIL V3 impacts service support, what it means to your organization, and what your next steps should be to get your organization ITIL aligned quickly. October 2, 2007   BMC Remedy Knowledge Management Are you capturing knowledge from more expert staff to empower less-experienced staff? Are you using it to reduce the training time of new hires, making turnover less painful and costly? Are you empowering users and customers to access that knowledge to help themselves where appropriate? And, are you certain that information is consistent, accurate and up-to-date? August 30, 2007 37 minutes BMC Service Desk Express Integrations for Microsoft MOM and SMS If you use Microsoft System Management Server (SMS) or Microsoft Operations Manager (MOM) in your IT environment, you’ll want to learn about the new automated handling of alerts and configuration data by Service Desk Express.  With a tight connection between your monitoring systems and your service desk, you can identify problems, streamline the process for determining the root cause, and facilitate the quick resolution of problems automatically.  Watch this product demonstration. July 11, 2007 14 minutes BMC Remedy Service Desk - Demonstration In view of today’s highly complex and changing IT infrastructures, you must effectively streamline your incident and problem management processes to reduce costs and expedite service while maintaining quality service levels. BMC Remedy Service Desk demonstrates BMC's product leadership and how growing organizations with complex integration needs rely on BMC Remedy solutions. June 14, 2007 45 minutes Managing IT Change with Configuration Manager Express The pace of IT change continues to accelerate and midsized businesses are continually searching for higher quality, better service and business agility. To successfully navigate these constant changes you need best practices and automation that help you to manage the process. Join us for this demonstration and learn how you can automate application management, patch management and inventory management easily in your organization. January 18, 2007 46 minutes BMC Service Desk Express Suite v9.0 - Demonstration Designed to automate and improve service management processes, BMC Service Desk Express Suite (formerly Magic Service Desk) is an easy to implement, easy to use service support solution developed to meet the needs of midsize business. Join us for an in depth demonstration and learn more. October 30, 2006 33 minutes Find out more about BMC IT Service Support for Midsized Business Browse Service Management Online Events Browse all BMC webinars