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Service Management Online Events
Please join our Service Management experts as they discuss how you can link IT to the business.
The upcoming and recorded webinars are organized in the table below by these topics.
BMC Atrium CMDB IT Service Support Incident and Problem Process Management / Change and Configuration Management
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ITIL, the CMS, and You
Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care? While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. This webinar discusses the CMS as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
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| Date: |
Thursday, May 29, 2008 |
| Time: |
9 a.m. CDT |
| Register Now |
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Taking Your Service Desk to the Next Level
Is your service desk proactive and business-oriented or reactive and technology-focused? Enable your service desk to evolve to the next level where you’ll manage IT based on business priorities, an approach known as Business Service Management (BSM). Attend this webinar and understand how your service desk can provide far more value to the business.
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| Date: |
Thursday, July 24, 2008 |
| Time: |
11 a.m. CDT |
| Register Now |
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| BMC Atrium CMDB |
| Recorded Events |
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Date |
Duration |
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BMC Atrium and ITIL v3 Configuration Management System
Continual improvement is a core value of ITIL v3 with the focus squarely on the quality of service IT delivers to the business. Configuration Management remains one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT Service Management (ITSM).
Do you understand how configuration management has changed in ITIL v3? In this Webinar you will learn about ITIL v3 and how BMC Atrium aligns to the Configuration Management System (CMS). We will discuss the role of the CMDB in the CMS and the benefits of this revised approach.
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November 14, 2007 |
49 minutes |
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Business Service Management Trends: How a CMDB Drives IT-Business Alignment
Please join BMC Software and Jean-Pierre Garbani, Vice President at Forrester Research, to discuss the latest market trends around Business Service Management. We will discuss how customers are getting started with BSM, what is working and what is not working, as well as what your organization should consider as core capabilities to ensure the success of IT-Business alignment projects.
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May 15, 2007 |
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The Process of Building a CMDB – with Malcolm Fry
Over the past several years, Malcolm Fry has traveled around the globe talking to customers in the IT service management field about ITSM best practices, with a focus on ITIL. In the last few years, the configuration management database (CMDB) has become one of the hottest topics. Join Malcolm Fry as he highlights the Step-by-Step Guide to Building a CMDB.
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February 13, 2007 |
1 hour |
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Creating a Face for Business Service Management with Interactive Analytics and Dashboards
Organizations face difficulties in making the right operational, financial and contractual decisions that support service management due to a lack of actionable reporting capabilities. Join us as we review two new BMC interactive reporting and analysis tools that allow non-technical users to quickly slice and dice data to uncover trends as well as monitor key IT performance and availability metrics.
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December 12, 2006 |
1 hour, 7 minutes |
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We’ve got a CMDB. How do we get this thing populated?
Join us as we examine the role automated discovery tools play in ensuring a successful beginning to your CMDB implementation, including how to populate the CMDB with configurations and their relationships, as well as how to ensure the data is accurately maintained over time.
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November 7, 2006 |
58 minutes |
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Assets, Configuration Items, and the CMDB: Just Like an Oreo Cookie
Hear Jonathan Markworth, from Compucom, share how to apply a realistic and meaningful approach to implementing a CMDB. Examine ideas on where to start, what to think about, and what different layers a CMDB must support to make it valuable to an IT organization in supporting business goals.
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June 20, 2006 |
49 minutes |
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Moving Your Configuration Management Database (CMDB) Strategy from Concept to Reality
Join BMC Software as we welcome David Savino from Column Technologies to discuss ways to move from thinking about a CMDB to actually implementing one. We will quickly examine some of the "fears" that have been linked to CMDB implementations, how to overcome those fears, and then how to move past them to successfully introduce a CMDB implementation into your own organization.
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May 16, 2006 |
59 minutes |
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Thinking About Implementing a Configuration Management Database (CMDB)? Come Hear About Key Lessons Learned and Pitfalls to Avoid.
Join BMC Software to hear Klaas Hofkamp from IBM discuss his real world experience and industry expertise when it comes to implementing a CMDB.
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April 18, 2006 |
56 minutes |
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The Importance of Integration and the Configuration Management Database (CMDB)
Join BMC Software to learn several of the key integration capabilities a CMDB should support to help enable how IT process users can interact with a federated CMDB environment.
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April 12, 2006 |
48 minutes |
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The Role of a CMDB in Enterprise Architecture Planning
Join BMC Software to discuss how Enterprise Architecture (EA) and ITIL can be used together to support effective management of IT resources in support of business goals.
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January 24, 2006 |
1 hour |
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Creating an Accurate CMDB Through Reconciliation
Join BMC Software to discuss the functionality required to maintain an accurate and up-to-date model of your IT infrastructure with CMDB. You’ll learn different concepts around the reconciliation of data and much more.
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October 12, 2005 |
1 hour, 57 minutes |
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The Importance of Federation and the CMDB
Join BMC Software to discuss the concepts and role data federation plays in the implementation of a CMDB. You’ll examine different approaches to federation and determine which approaches work and do not work.
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August 31, 2005 |
37 minutes |
| IT Service Support - General |
| Recorded Events |
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Demystifying ITIL Version 3
Understand how ITIL V3 impacts service support, what it means to your organization, and what your next steps should be to get your organization ITIL aligned quickly.
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October 2, 2007 |
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Service Management Strategies for Implementing ITIL
Attend this exclusive online event and learn how automating, integrating, and optimizing ITIL Service Support processes can help you create an open, unified architecture oriented around your business services. Hear Forester Research discuss how to develop a repeatable, measurable, and documented process that will provide your customers with higher quality of service, while fostering efficient processes with meaningful and credible metrics.
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June 13, 2007 |
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| Incident and Problem Process Management |
| Recorded Events |
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Service Desk Efficiency through Self-Service
Learn how to reduce call volumes to your service desk by providing your customers with a self-service interface where they can both request services from a published catalog and possible fix their own issues through an easy to use knowledge base.
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October 17, 2007 |
45 minutes |
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Service Request Management and Why You Should Care About It
Join Forrester analyst Chip Gliedman for an in-depth look at how Service Request Management solutions can automate and streamline service delivery.
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April 17, 2007 |
50 minutes |
| Change and Configuration Management |
| Upcoming Live Events |
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Improve service delivery by simplifying network change and configuration management
Managing network configuration changes amid a daily influx of new and evolving technologies is one of the toughest and most costly challenges for IT today. The smallest human error can cause widespread service failures.
BMC Configuration Automation for Networks improves service delivery and resource efficiency through network automation and policy enforcement.
Join us for this Webinar presentation and learn how you can eliminate repetitive, time-consuming, manual network configuration processes.
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Thursday, May 22, 2008
11 a.m. (CDT) |
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| Recorded Events |
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Experience a Worry Free Vista Deployment
Join BMC Software and Microsoft as they guide you through a Worry Free Vista Deployment strategy. Working with Microsoft, BMC Software has developed a solution for further streamlining Windows Vista deployments by automating and enforcing the Microsoft Business Desktop Deployment methodology, BDD.
BMC’s solution is specifically developed to accelerate and simplify the deployment of Windows Vista. As the only automated, integrated, closed-loop Windows Vista deployment solution on the market, BMC’s solution captures the BDD best practices in a practical closed-loop process. Learn how you can leverage Microsoft’s recommended tools for Windows Vista deployment through this solution to provide accountability, auditability, and control over the deployment process.
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April 25, 2007 |
50 minutes |
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Comprehensive Enterprise Security and Vulnerability Management
This webcast provides the opportunity to listen to and participate in a panel discussion with three top experts as they explore IT security and vulnerability management issues critical to every business.
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February 15, 2007 |
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Change Management: The Key Ingredient to Engineering a Closed-Loop Change Process
Compliance requirements, business demands, and technology changes continue to increase the burden on the need for accountability and efficiency in your change processes. A closed-loop change process gives you both - but it all starts with effective, ITIL driven Change Management. Come listen to BMCs discussion on what a true closed-loop change process is about, its benefits - and more importantly the architectural considerations for building your own.
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October 24, 2006 |
39 minutes |
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Effectively Managing Change Across the Data Center
Join BMC Software and Andi Mann, Enterprise Management Associates, as they explore how data center managers can effectively manage change to their benefit through a combination of best practices from ITIL® along with CMDB.
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May 4, 2006 |
49 minutes |
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