Manage and Monitor Process Performance Business Challenge Gaining intimate knowledge of your business processes can often seem like a lost cause. Not only are processes hard to understand, many times we have no idea on how well they are performing against defined business requirements and key performance indicators. In addition, when things do go wrong, we often have no indication that a harmful event has occurred until it is often too late. This puts you in a reactive rather than proactive mode, and causes you to spend more time fighting fires than improving your business processes to better align with the needs of the business. Business Needs Understand bottlenecks in the business process Make informed decisions Be instantly aware of critical events
	Phase 3 Adapt	Platform
	Back to Service Process Management
The BMC Remedy Solution Understanding process limitations and bottlenecks allows you to make proactive decisions about what might need to change to improve overall process success. It also allows you to be constantly aware of key business indicators that give insight into the health of your organization. With the ability to manage and understand how your processes are performing, you gain knowledge into any additional pieces of the process that might need to be automated, integrated, and adapted to improve the end-to-end performance. BMC Remedy's Service Process Management (SPM) solution provides all the means required to successfully manage your business processes in real-time and to be instantly alerted when events are about to occur. These capabilities put you in the drivers seat, and allow you to react proactively as critical events occur, allowing you to stop potential fires before they even occur. In addition, BMC Remedy’s SPM provides the capabilities to analyze historical process data to better understand trends associated with the business it is supporting. This becomes increasingly important as business processes change over time, as you must understand how those changes are positively or negatively impacting the business. BMC Remedy Flashboards – Provides dashboards capabilities to graphically monitor and measure business process performance in real-time. Read more.