Integrate Process Around Your Organization Business Challenge Process inefficiencies can cost your company time and money–whether that inefficiency is caused by the inability to link together end-to-end business processes or inconsistencies among your various corporate systems. Inaccurate or difficult-to-maintain process information hampers your ability to respond effectively to the needs of the business. And that, in turn, may ultimately drive customers away. Integrating processes and information within your organization provides greater synergy, efficiency, and effectiveness back to the business. By allowing interaction among your many disparate business processes, you can deliver greater return on investment on both your BMC Remedy solutions and your other enterprise systems. Business Needs Extend the power of your business processes across your enterprise Accelerate the creation of links between internal and external business processes Leverage your existing investments in IT
	Phase 1 Automate	Phase 3 Adapt
	Back to Service Process Management
The BMC Remedy Solution AR System enables you to optimize your business by providing integration capabilities to link your service management applications to any business processes in your organization. With AR System integration options, you can automate and deploy both Windows and Web-based applications that can be integrated into workflow logic and business rules that span both Remedy and non-Remedy applications. Web Services - All processes automated on the AR System can quickly be published as Web Services so that any external business processes, including those from your ERP or supply chain systems, can leverage AR System automated services. In addition, AR System business processes can consume third-party Web Services from any enterprise system, including those that span outside of your organization to include partner and customer processes. BMC Atrium Integration Engine - AR System provides high transaction integration capabilities through the Enterprise Integration Engine (EIE), which includes a complete environment for developing your own system adapters to integrate with any applications in the enterprise. In addition, BMC Remedy provides out of the box adapters to allow for quick and cost effective integration with common enterprise systems. Read more. Application Programming Interfaces (APIs) – AR System provides a set of fully published application programming interfaces (APIs) available for Java, .NET, C, and XML. In addition, AR System Database Connectivity (ARDBC) allows you to link to data sources such as LDAP. Remedy Distributed Server Option (DSO) - DSO intelligently expands AR System business processes across your enterprise, providing the advantages of local control coupled with global sharing of tasks and data. The result is greater efficiency and effectiveness in distributed environments. DSO ensures data availability and integrity without requiring huge technology resources. Read more.